Please contact us on email@example.com if an answer to your question is not listed below.
How do I make a booking?
You can make booking Via telephone, email or preferably through our website ‘Instant Online Quote’.
When will I receive confirmation of my booking?
After making your booking online or over the telephone, you will shortly receive a welcome email from STS Cars, containing your login ID and password on your first booking with us. You will also automatically receive a ‘booking confirmation email’ with details of your journey.
When will I receive my sales receipt?
Your Sales receipt will be sent automatically few hours after the journey has been successfully undertaken.
How do I pay?
You can pay with any debit/credit card online or over the phone. We also accept cash bookings. We accept all major cards including American Express and Diners Club.
I’m a business customer; can I get a credit account?
When do I need to book my car?
All online bookings should be made at least 6 hours in advance. We are unable to accept online bookings with less notice than this at present. For bookings within the next 6 hours please call us on 0161 864 1212 to confirm availability.
What type of vehicles do you have?
We have the Full range. saloons, estates, people carriers and minibuses 5-8-12-16-20-24 and 32 seaters. To see a full list of our vehicles, please visit our ‘Drivers and Fleet‘ menu.
How much luggage can I fit in the car with me?
Full details of this can be found on our website under Fleet section.
Are there any time restrictions?
No, we operate 365 days a year, 7 days a week, 24 hours a day.
Why is the price I’ve been quoted more than advertised on the website?
The fares published are our typical fares for our standard vehicles during normal days, however fares can sometimes be higher depending on the time of day and day of the week. Fares can also be higher over the festive season (Christmas, Easter, New Years Eve and New Years Day), Bank Holidays and at other busy periods.
Do I need to have an account with you to book a taxi?
No, you can book a taxi without an account however creating an account provides an easy way to manage all of your taxi bookings in one place.
What are the benefits of a business account?
There are a number of additional benefits of creating a business account:
- Your bookings will automatically get priority
- Free upgrade to business class if vehicles are available
- Online membership account
- Previous job history
- Online invoice availability (invoice viewing and printing)
- Easy online payment
- Your own account manager
- There is no charge for setting up a business account
Can I book a vehicle with a child seat / booster?
Should you require a car seat please provide details in ‘Note/Special Requirements’ box when making your booking and we will endeavour to meet your requirements. This is a complimentary service.
Can I book a wheelchair accessible vehicle?
No, currently, we are unable to provide that facility.
Do you operate a fixed price policy?
Price quoted online is the price you pay, with the exceptions of excess waiting times, road tolls and congestion charges.
First hour after plane’s actual landing time is totally FREE. No surcharges at all. Waiting time after the first free hour will be charged at £20/hr pro rata regardless of the reason.
Waiting time for all other non-airport pick-ups will be charged at £20/hr pro rata after 10 minutes of the scheduled pick up time.
If no contact is made after the above waiting times, then the bookings will be treated as no-show and no refund will be provided.
You may need to pay the driver for any road tolls depending on the preferred route. Please call for further information.
You may be required to pay a congestion charge depending on the day and time of your journey. Please call for further information.
What is your cancellation policy?
You can cancel your bookings anytime; however charges will apply as follows.
Cancellations before 6 hours to pick up time
Full refund minus £7 or 10% (whichever is higher) to cover our admin and card transaction fee.
Cancellations within 6 hours to pick up time or afterwards
No refunds will be issued.
All cancellations should be made via email or telephone only.
Will I be charged if my flight is delayed?
No, STS Cars will not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.
Where do I meet my driver when I land at the airport, port or train station?
If you have selected the Meet & Greet service, your driver will be waiting for you in the arrivals area by the airport information desk, holding a ‘meet & greet’ board with your name clearly written on it.
If you have a normal pick up, the driver will arrange a pick-up point with you. Usually the taxi driver will park in the short stay car park. You will need to pay the car park charge on the day.
Please ensure that the mobile number you gave us during booking is switched on. We will try and contact you if we have any difficulty finding you.
Please take a note of our phone number which is sent in the booking confirmation email so you can ring us should you need to.
When do I need to be at the airport by?
You must book your airport transfer in accordance with check in times and guidelines provided by your relevant airline. We won’t be liable for any costs incurred due to the client not allowing enough time to travel.
How much time do I need to leave from my flight landing to booking a taxi?
This time can vary quiet a lot depending on airport and time of day. We recommend you book for 30 to 45 mins after you land but that you also give us your flight number. Our experienced drivers will know roughly how long you need to come out of the terminal.
Are your drivers licensed?
Yes, it is required by UK law that all taxi drivers are licensed by their respective councils.
Is STS Cars licensed and fully insured?
Yes, we are a fully licensed taxi firm. All our vehicles are insured too.
What is a ‘Meet and Greet’ service?
A ‘Meet and Greet’ service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e. Arrivals Hall.
Can I smoke in the car?
Smoking is strictly prohibited in our vehicles at all times.
Can I request my favourite driver?
Yes you can, just email our team (firstname.lastname@example.org) with the driver details and we will attach a note to your booking request.
How can I pay my invoice?
Your invoice can be paid using Direct Debit, Credit/Debit Card or BACs payment. Please contact email@example.com to change your account payment method.
What is the difference between cash and account bookings?
Cash bookings are to be paid only via cash to the driver on the day of travel. Account bookings are booked, managed and paid via an approved account. Passengers don’t need to pay for the journey themselves. An invoice will be sent to the account holding company at the end of each month.
I’ve lost something in one of your cars. How do I get it back?
If you think you’ve lost an item in one of our vehicles then please get in touch with us. We will try our best to find the missing property for you.
How can I submit a question?
Can I pay with PayPal?
Yes. Please contact firstname.lastname@example.org and they will guide you on how to pay via PayPal.
I have an event coming up do you have an events team I can talk to?
Absolutely. Our events management team can arrange taxi/minibus services for all types of company events, including: conferences and Christmas parties etc.
Do I need a UK mobile number to make bookings?
No, you can make a booking with any international mobile number.
How can I change my booking?
Via email or telephone only.
Can I have multiple pick ups/drop offs on my journey?
Yes, you can have more than one pick up or drop off on your journey. To add additional stops please use the ‘via’ feature available online.
Do you charge extra on Bank Holidays, Christmas and New Year?
Yes, 50% extra charges apply during festive seasons. e.g. £20 fare will become £30.
How are prices calculated?
Rather than a meter, we operate a fixed postcode to postcode pricing structure. This is based on a booking fee and a distance based unit rate taken from our database.
Why do you charge for car parking?
If the driver has to park the vehicle in a pay and display car park, they will pay the full parking charges, which we then need to claim back from the client as all drivers are self-employed.
Why did a different car arrive instead of the VIP car requested?
If we have shortage of Executive cars, we may send a standard car instead. We’ll let you know in advance and refund the difference if this happens.
Do your vehicles have child seats?
Child seats/boosters can be provided on request. Subject to availability.
In a licensed taxi or minicab, children under 3 years of age can travel without a child’s car seat or seat belt, but only on the back seat
children aged 3 years or older can travel without a child’s car seat if they wear an adult seat belt.
Please see www.gov.uk/child-car-seats-the-rules/when-a-child-can-travel-without-a-car-seat for more information.
How accurate are your estimated journey times?
All our journey times are estimates only, so please allow extra time if you need it.
Are you able to collect me from a public event?
Yes we can. During large events or concerts, some roads may be closed. If this happens, call your driver to organise an alternate meeting point.